The Finance & Leasing Association has welcomed changes from the Financial Ombudsman Service aimed at making the complaints process more predictable for financial firms.
One important point is that complaints will be assessed using the rules that applied when the event happened, rather than looking back with today’s standards.
Clearer ground rules should make it easier for firms to understand their responsibilities and deal with complaints consistently.
Find out more in this article: https://heyor.ca/zOQCJM
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